It turns out, a lot of the basic skills and foundational knowledge that Mental Health Counselors carry with us every day can benefit teams from many different industries and backgrounds. Some of these basic counseling skills include active listening, reflection, identifying themes in conversation, goal identification, conflict resolution, and de-escalation.  Providing your team with these concrete, accessible skills allows them to communicate more effectively with your customers and increase retention of crucial business relationships. 

Need your staff to understand some of the common conflicts in relationships and how to facilitate a healthy disagreement? Feel your staff would benefit from more specific knowledge about how to interact with a certain population or age group?  Want your staff to feel confident in identifying and managing challenges and become more aware of when they need to bring in additional help?  A customized training might be exactly what you're looking for.

Does your staff already have the foundational knowledge necessary to do the job at hand, but are part of a team that is struggling to work together? A workshop might be just what you need to improve communication, identify the strengths within each of your team members, and work through conflicts that are holding you  back from meeting your goals.